Need Assistance? Grievance Redressal Process.
We are committed to resolving your concerns efficiently. This page provides comprehensive escalation matrix, guiding you through the steps to ensure your queries or grievances are addressed as per SEBI guidelines.
Grievance Redressal / Escalation Matrix
| Details of Designation | Contact Person Name | Address where the physical address location | Contact No | Email id | Working hours when complainant can call |
| Customer Care | Srinivasan Subramanian | A2-304 Sandeep Vihar, Kadugodi, Whitefield, Bengaluru 560067 | +91 9449005703 | srinisubs968@gmail.com | 9 am-9 pm |
| Head of Customer Care | Srinivasan Subramanian | A2-304 Sandeep Vihar, Kadugodi, Whitefield, Bengaluru 560067 | +91 9449005703 | srinisubs968@gmail.com | 9 am-9 pm |
| Compliance Officer | Srinivasan Subramanian | A2-304 Sandeep Vihar, Kadugodi, Whitefield, Bengaluru 560067 | +91 9449005703 | srinisubs968@gmail.com | 9 am-9 pm |
| CEO | Srinivasan Subramanian | A2-304 Sandeep Vihar, Kadugodi, Whitefield, Bengaluru 560067 | +91 9449005703 | srinisubs968@gmail.com | 9 am-9 pm |
| Principal Officer | Srinivasan Subramanian | A2-304 Sandeep Vihar, Kadugodi, Whitefield, Bengaluru 560067 | +91 9449005703 | srinisubs968@gmail.com | 9 am-9 pm |
Levels of Grievance Redressal
Step1: In case of any grievance, an Investor can contact the above mentioned at the contact details provided in the table.
Step 2 : If the resolution provided by IA is unsatisfactory, the client can lodge grievances through SEBI’s SCORES platform at Home – scores.sebi.gov.in
Step 3: If the client remains dissatisfied with the outcome of the SCORES complaint, the client may consider the Online Dispute Resolution (ODR) through the Smart ODR portal at https://smartodr.in/
Details of grievance redressal mechanism/Policy and how to access it
- In case of any grievance / complaint, an investor should approach the concerned Investment Adviser and shall ensure that the grievance is resolved within 30 days.
- If the investor’s complaint is not redressed satisfactorily, one may lodge a complaint with SEBI on SEBI’s ‘SCORES’ portal which is a centralized web based complaints redressal system. SEBI takes up the complaints registered via SCORES with the concerned intermediary for timely redressal. SCORES facilitates tracking the status of the complaint.
- With regard to physical complaints, investors may send their complaints to: Office of Investor Assistance and Education, Securities and Exchange Board of India, SEBI Bhavan, Plot No. C4-A, ‘G’ Block, Bandra-Kurla Complex, Bandra (E), Mumbai – 400 051.