Need Assistance? Grievance Redressal Process.
We are committed to resolving your concerns efficiently. This page provides comprehensive escalation matrix, guiding you through the steps to ensure your queries or grievances are addressed as per SEBI guidelines.
Grievance Redressal / Escalation Matrix
| Details of Designation | Contact Person Name | Address where the physical address location | Contact No | Email id | Working hours when complainant can call |
| Customer Care | Srinivasan Subramanian | A2-304 Sandeep Vihar, Kadugodi, Whitefield, Bengaluru 560067 | +91 9449005703 | srinisubs968@gmail.com | 9 am-9 pm |
| Head of Customer Care | Srinivasan Subramanian | A2-304 Sandeep Vihar, Kadugodi, Whitefield, Bengaluru 560067 | +91 9449005703 | srinisubs968@gmail.com | 9 am-9 pm |
| Compliance Officer | Srinivasan Subramanian | A2-304 Sandeep Vihar, Kadugodi, Whitefield, Bengaluru 560067 | +91 9449005703 | srinisubs968@gmail.com | 9 am-9 pm |
| CEO | Srinivasan Subramanian | A2-304 Sandeep Vihar, Kadugodi, Whitefield, Bengaluru 560067 | +91 9449005703 | srinisubs968@gmail.com | 9 am-9 pm |
| Principal Officer | Srinivasan Subramanian | A2-304 Sandeep Vihar, Kadugodi, Whitefield, Bengaluru 560067 | +91 9449005703 | srinisubs968@gmail.com | 9 am-9 pm |
Levels of Grievance Redressal
Step1: In case of any grievance, an Investor can contact the above mentioned at the contact details provided in the table.
Step 2 : If the resolution provided by IA is unsatisfactory, the client can lodge grievances through SEBI’s SCORES platform at Home – scores.sebi.gov.in
Step 3: If the client remains dissatisfied with the outcome of the SCORES complaint, the client may consider the Online Dispute Resolution (ODR) through the Smart ODR portal at https://smartodr.in/